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SPECIAL CAPADOCCIA TOUR

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PERSONAL DATA PROTECTION AND PRIVACY POLICY

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What kind of personal data SPECIAL CAPADOCCIA TOUR collects through its website, mobile applications and other means,

How and for what purpose this personal data is used,

With whom SPECIAL CAPADOCCIA TOUR can share this personal data,

What measures are taken for the security of your personal data,

What are your rights on your personal data processed by SPECIAL CAPADOCCIA TOUR and how you can use these rights,

How long your personal data will be stored,

It includes information about privacy.

Privacy Notice

 

SPECIAL CAPADOCCIA TOUR will not disclose, distribute, display, give, rent, sell any of your personal information to any third party unless it is legally obligated to disclose such information without your prior consent or due to a court order or any other legal action. declares that it will not transfer it or otherwise, and that it will take the necessary care to keep it.

 

Information on the Protection of Personal Data

 

As SPECIAL CAPADOCCIA TOUR, we show maximum sensitivity to the security of your personal data. With this awareness, we attach great importance to the processing and preservation of all kinds of personal data belonging to all persons related to SPECIAL CAPADOCCIA TOUR, especially the Applicants who benefit from our products and services, in accordance with the Law on the Protection of Personal Data No. 6698 (“Law”). With the full understanding of our responsibility arising from the Law, we process your personal data as “Data Controller” as defined in the Law, as explained below and within the limits ordered by the legislation.

 

In cases where data is transferred to third parties based on your consent, all kinds of legal measures are taken. SPECIAL CAPADOCCIA TOUR is not responsible for the data protection policies of third parties receiving personal data and for violations that occur under the responsibility of the third party.

 

1. Collection, Processing and Purposes of Personal Data

 

Although your personal data may vary depending on the service provided by SPECIAL CAPADOCCIA TOUR and the commercial activities of SPECIAL CAPADOCCIA TOUR, it may be collected verbally, in writing or electronically through automatic or non-automatic methods, SPECIAL CAPADOCCIA TOUR website, social media channels and similar means. As long as you benefit from the products and services offered by SPECIAL CAPADOCCIA TOUR, your personal data can be updated and processed.

 

In addition, your personal data may be processed when you use our website to use SPECIAL CAPADOCCIA TOUR services, when you visit our SPECIAL CAPADOCCIA TOUR website, and when you participate in organizations organized by SPECIAL CAPADOCCIA TOUR.

 

Scope and Consent

 

This Privacy Statement explains the collection, use, sharing, storage and protection of your personal data by us and your rights regarding these. This Privacy Statement will apply to any application and service offering to which it is referenced. By using our services and/or creating an account, you accept this Privacy Statement and our User Agreement, and you consent to our collection, use, sharing with third parties when necessary, storing and protecting your personal data as described in this Privacy Statement.

 

Your collected personal data, our business units to carry out the necessary work to benefit you from the products and services offered by SPECIAL CAPADOCCIA TOUR, to ensure the network environment in a secure manner, to provide information about the campaigns you may be interested in considering your experience, to increase your satisfaction, to evaluate your effectiveness within the SPECIAL CAPADOCCIA TOUR system, To be able to recognize users who make purchases from the website and to use them in the analysis of potential member circles, to offer suggestions to you by our contracted institutions and distinguished solution partners, to inform our members about our services, to use them in various promotional and advertising activities, and to organize surveys in electronic and / or physical environment through contracted institutions in this context. terms of contracts,  current status and users regarding updates To communicate with the companies, to provide the necessary information, to fulfill the obligations assumed in accordance with the contracts, to offer you services and Added Value, to carry out risk management and quality improvement activities, to carry out research, to customize the products and services offered by SPECIAL CAPADOCCIA TOUR according to your tastes and needs. Comparison of the performance evaluations between the current Members within the SPECIAL CAPADOCCIA TOUR system and those whose membership has expired, ensuring the legal and commercial security of SPECIAL CAPADOCCIA TOUR and real and legal persons in business and cooperation relations with SPECIAL CAPADOCCIA TOUR Determining the commercial and business strategies of SPECIAL CAPADOCCIA TOUR, evaluating and implementing your complaints and suggestions about our services, invoicing for our services, confirming your identity and legal burden In order to fulfill our obligations and to exercise our rights arising from the current legislation, personal data will be processed within the terms and purposes of processing specified in Articles 5 and 6 of the Law.

 

You will be informed more clearly within the scope of the relevant service, if required by the legislation, about the purposes for which this information is collected and how we will use it.

 

2. Processed and Collected Personal Data

 

The term “Personal Data”, as used in this Policy text, means your name, middle name, surname, nationality, foreign identity number, TR Identity No/ Tax Identity No, fixed phone, mobile phone, e-mail address, internet, which can be used to identify you. The log records kept when entering and leaving the website mean company / workplace address type interests. SPECIAL CAPADOCCIA TOUR reserves the right to request other data and information for reasons arising from its products and services.

 

3. To whom and for what purposes the Processed Personal Data can be transferred

 

Your collected personal data; Making the necessary work by our business units to benefit you from the products and services offered by SPECIAL CAPADOCCIA TOUR, customizing the products and services offered by SPECIAL CAPADOCCIA TOUR according to your tastes and needs, recommending you, real and legal persons in business relationship with SPECIAL CAPADOCCIA TOUR. For the purpose of ensuring the security of SPECIAL CAPADOCCIA TOUR, determining and implementing the commercial and business strategies of SPECIAL CAPADOCCIA TOUR (for example, getting support in information systems management and storage, data analysis, etc.) Article 8 of the Law applies to legally authorized public institutions and organizations, our business partners, our contracted institutions and our distinguished solution partners, third parties that we have contracted with such as research, promotion, human resources, legal, financial and tax consultants, auditors, and companies. and within the framework of the personal data processing conditions and purposes specified in Articles 9 and 9.

 

4. Method and Legal Reason for Personal Data Collection

 

Your personal data, in all kinds of verbal, written or electronic media, in line with the above-mentioned purposes, to provide the products and services we offer as SPECIAL CAPADOCCIA TOUR within the determined legal framework, and in this context, SPECIAL CAPADOCCIA TOUR fully and accurately fulfills its contractual and Law responsibilities. acquired in order to fulfill it. Your personal data collected for this legal reason can be processed and transferred within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the Law.

 

Withdrawal of consent If you withdraw your consent for the use or disclosure of your personal data for the purposes set forth in this Privacy Notice, you may not be able to benefit from some or all of our services.

 

5. Retention of Personal Data

 

Personal data collected from the applicants verbally, in writing or electronically via the SPECIAL CAPADOCCIA TOUR website, social media channels and similar means are kept only for the period required by the personal data processing purpose, if it is stipulated in the relevant legislation or if a period is not stipulated in the legislation. The retained data is deleted, destroyed or anonymized after the purpose of processing the data ceases.

 

6. Measures Regarding the Protection of Personal Data

 

SPECIAL CAPADOCCIA TOUR is obliged to take all necessary technical and administrative measures against unauthorized access, loss, misuse, disclosure, modification or unauthorized destruction of personal data collected by Applicants and all real persons whose personal data are processed by SPECIAL CAPADOCCIA TOUR. Although SPECIAL CAPADOCCIA TOUR has taken all the measures arising from the Law on the protection of personal data, cyber attacks, data recording system collapse, earthquake, flood, fire, etc. that it cannot foresee and prevent. The data owners cannot be held responsible for the damages incurred due to situations such as heavy destruction of their servers due to force majeure.

 

7. Keeping Personal Data Accurate and Up-to-Date

 

Pursuant to Article 4 of the Law, SPECIAL CAPADOCCIA TOUR is obliged to keep the personal data collected from you accurate and up-to-date. All responsibility arising from the fact that the personal data you have given to SPECIAL CAPADOCCIA TOUR verbally, in writing or electronically through means such as SPECIAL CAPADOCCIA TOUR website, social media channels are not correct and up-to-date will be yours. You can make changes and/or updates regarding your personal data processed by SPECIAL CAPADOCCIA TOUR by submitting an electronic or physical application to SPECIAL CAPADOCCIA TOUR.

 

8. Rights of the Personal Data Owner arising from the Law

 

As personal data owners, if you submit your requests regarding your rights to SPECIAL CAPADOCCIA TOUR using the methods set out below, SPECIAL CAPADOCCIA TOUR will conclude your request free of charge within 30 (thirty) days at the latest, depending on the nature of the request. If your application for these purposes requires an additional cost, you will have to pay the fee determined by the Communiqué on Application Procedures and Principles to the Data Controller issued by the Personal Data Protection Board. In case of a written response to your application, no fee will be charged for the first 10 (ten) pages, and a processing fee of 1 TL will be charged for each page above 10 (ten) pages. If the answer to your application is given in a recording medium such as a CD or flash memory, the cost of the recording medium will be charged to you. In this context, the rights of personal data owners in accordance with Article 11 of the Law are as follows:

 

Learning whether personal data is processed or not,

If personal data has been processed, requesting information about it,

Learning the purpose of processing personal data and whether they are used in accordance with its purpose,

Obtaining information about third parties to whom personal data is transferred at home or abroad,

Requesting correction of personal data in case of incomplete or incorrect processing,

Requesting the deletion or destruction of personal data in the event that the reasons requiring it to be processed cease to exist even though it has been processed in accordance with the provisions of the Law and other relevant Laws, and to obtain information about the third parties to whom the personal data has been transferred for the transaction to be made within this scope,

Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,

To request the compensation of the damage in case of loss due to the unlawful processing of personal data.

Pursuant to paragraph 1 of Article 13 of the Law, you may submit your request to exercise your above-mentioned rights to SPECIAL CAPADOCCIA TOUR in writing or by other methods determined or to be determined by the Personal Data Protection Board.

 

9. Information on Data Controller

 

Registered with the registration number x in İzmir Trade Registry Office, Kemalpaşa Mah.

 

He is the Bisquitte Data Controller located at x.

 

10. Changes to the Privacy and Personal Data Protection Policy

 

SPECIAL CAPADOCCIA TOUR always reserves the right to make changes in the text of this Policy. The Privacy Policy may be changed from time to time. When the Privacy Policy is updated, it will be announced on our website. Changes to be made in the policy text and the current Policy text will become effective immediately after they are published on the website of SPECIAL CAPADOCCIA TOUR.

 

11. Commercial Electronic Messages

 

If you have agreed, we may provide you with updates and offers for SPECIAL CAPADOCCIA TOUR's products, services and campaigns via direct marketing methods (eg phone, email, SMS, social networks, mail).

 

In this context, to determine our products and services, to adapt them to your wishes and to gather them together; We may use other personal data provided to us to set prices and to help us offer discounts that may be of interest to you.

 

You are always given the option to "leave" when contacted by email, message or other direct marketing activities. You can change your marketing preferences at any time by contacting us.

 

In accordance with the Law No. 6563 on the Regulation of Electronic Commerce; records of withdrawal of consent 1 year from this date; The content of the commercial electronic message and any other record of the post will be kept for 3 years to be submitted to the relevant ministry when necessary. After the deadline, your personal data is deleted, destroyed or anonymized by SPECIAL CAPADOCCIA TOUR or upon your request.

 

When you visit our website, we automatically record your computer's IP address.

 

Contact Us

 

If you have any questions or concerns regarding our Privacy Policy or other data protection practices, or if you have an access request, you can reach us using the application form at the following addresses:

 

Email : info@specialcappadociatour.com

 

Phone number: +90384 271 2717

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DISTANCE SALES AGREEMENT

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This agreement is signed between Göreme Belediyesi İsfali - Gaferli - Avcılar Mh. Museum Cd. No:42/2   Göreme /NEVŞEHİR and with the contact number   +90384 271 2717 MRT Ballooning Aviation Tourism Transport Import Export Food Industry and Limited SPECIAL Company(SPECIAL CAPADOCCIA TOUR) and on the other hand www.specialcappadociatour.comIt is a member of the  site and completed the online reservation process (referred to as the CONSUMER in the contract). The address, identity and contact information used by the consumer while becoming a member is taken as basis.

 

1- The consumer who purchases accommodation through our site is obliged to pay the entire service fee at the time of booking. The reservation will not be finalized until the full payment is made.

 

2- In case of a price increase in the contract price, the difference will not be claimed from the consumer, and the discounts called action by SPECIAL CAPADOCCIA TOUR will not be returned to the consumer.

 

3- In case it is not possible for the consumer to participate in the purchased accommodation service, the SPECIAL CAPADOCCIA TOUR can transfer the reservation to a third party who will fulfill all the conditions valid in terms of the contract, by notifying the SPECIAL CAPADOCCIA TOUR at least 7 days before the accommodation start date. In this case, the person(s) transferring and taking over the contract are jointly responsible for the payment of the SPECIAL CAPADOCCIA TOUR, the counter balance and all additional costs arising from the transfer in question. In the event that the consumers do not have a visa, and cannot obtain a visa from the relevant institution until the start date of the accommodation, although they have applied, SPECIAL CAPADOCCIA TOUR does not accept any responsibility and collects the entire accommodation fee from the transferor and the transferee (severally). In case the person transferring the service is not in the same status as the transferor, the transfer does not take place or the transfer process is completed by removing the special discounts.

 

4- SPECIAL CAPADOCCIA TOUR may partially/completely change or cancel the reservation before or during the service, for a reason not caused by the consumer. The consumer can accept these changes or accept another alternative service offered by SPECIAL CAPADOCCIA TOUR. If the consumer does not accept the changes, he has the right to cancel the reservation and receive a full refund of the fee paid under the contract. Although SPECIAL CAPADOCCIA TOUR has shown all the necessary care, it is an obstacle to the start or continuation of the service; EPIDEMIC DISEASE may cancel or postpone the reservation due to strike, terrorism, possibility of war, unpredictable technical issues and all these and similar force majeure reasons. In the cancellations made by the consumer up to 30 days before the start of the accommodation period, the price paid by the consumer, excluding the expenses arising from compulsory taxes, fees and similar legal obligations, is returned to the consumer. In the cancellations made by the consumer up to 14 days before the start of the stay, the price paid by the consumer, excluding the expenses arising from compulsory taxes, fees and similar legal obligations, is returned to the consumer. If the consumer requests a cancellation less than 7 days before the start of the stay, SPECIAL CAPADOCCIA TOUR declares, accepts and undertakes to pay the entire contract price. In case of the consumer's request for a change in the service, provided that this change is approved by SPECIAL CAPADOCCIA TOUR, if there is a price difference between the previous service and the newly requested service, the consumer must immediately pay the difference to SPECIAL CAPADOCCIA TOUR with the acceptance of the change request. However, if the price of the new service is lower than the price of the previous service, SPECIAL CAPADOCCIA TOUR will refund the difference to the consumer.

 

The reservation cancellation request is accepted and the expenses arising from the obligatory taxes, fees and similar legal obligations, provided that the consumer certifies his or her or his first-degree relatives' discomforts that prevent his or her usual occupation for 10 days, with an official report to be received from the Fully Equipped State Hospital or in case of death. Except for the non-refundable costs that can be paid and documented to third parties, the price paid by the consumer is returned to him. In this case, the report and documents will be submitted before the start of the service. In the event that the consumer does not notify in writing that he will participate in the accommodation service that he missed the beginning of; SPECIAL CAPADOCCIA TOUR has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations.

 

5- SPECIAL CAPADOCCIA TOUR and the consumer will duly fulfill their obligations arising from this contract.

 

6- SPECIAL CAPADOCCIA TOUR is obliged to forward the Preliminary Information Form/Voucher/Mail, which contains preliminary information on the qualifications, sales price and payment method, and performance of the service subject to this contract, to the consumer as specified in the 8th article of the contract. SPECIAL CAPADOCCIA TOUR is not responsible for situations arising from the consumer and personal responsibilities of third parties.

 

7- Consumers who purchase service with a credit card are required to notify the bank to which the card belongs to their early payment and installment reduction requests and make them to the payment branches determined by the bank.

 

8- SPECIAL CAPADOCCIA TOUR will be able to make all notifications to the consumer in written form or through a permanent data provider (e-mail, short message and any similar tool or medium). The consumer is obliged to notify the SPECIAL CAPADOCCIA TOUR within 30 days from the date of performance of the service or the fact that the contract is not performed at all or properly due to the duty of care. Notifications made after this period will be deemed invalid. The consumer has given to SPECIAL CAPADOCCIA TOUR employees and/or websites during the reservation; e-mail, mobile phone, fax etc. accepts and declares that SPECIAL CAPADOCCIA TOUR and web sites allow the sending of bulletins for the purpose of campaign announcement. If the consumer declares that he does not want notifications and announcements made to his own communication channels, SPECIAL CAPADOCCIA TOUR undertakes to terminate e-mail, sms, fax and mail sendings.

 

9-The resolution of all disputes arising from this contract, Nevşehir Enforcement Office and Courts, Consumer Arbitration Committees and other organizations authorized by law are authorized. If one or more of the articles of the agreement are deemed invalid for any reason, the other provisions of the agreement will not be affected by this invalidity and will remain in effect. This contract has been drawn up in accordance with the provisions of the Law No. 6502 on the Protection of Consumers, and the provisions of the Law No. 6502 and the relevant regulation are valid for matters not regulated in the contract. The consumer shall be deemed to have accepted and committed to the terms of the contract by signing this contract/approving it electronically.

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CANCELLATION POLICY

 

Depending on the reservation period, the right to cancel free of charge can be made upon prior notice.

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